👇🏻 Frequently Asked Questions

 

✅ How secure is shopping at BaaQua? 😭

We prioritize your security with advanced measures to protect your data and ensure a safe shopping experience.

 

✅ HOW DO I TRACK MY ORDER?

We strive to process and ship orders promptly within 24-48 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

 

✅ How thin and lightweight are your products? ➖

Our products are designed to be extremely thin and lightweight, making them perfect for travel without any bulk.

 

✅ What materials do you use for your products?

We use premium materials that are durable and built to withstand the wear and tear of frequent use.

 

✅ How many items can I purchase? 🔟

You can purchase multiple items, and we ensure that everything is organized for easy access.

 

✅ What are the color and design options available? 🖌

We offer a variety of stylish colors and designs to match your personal preferences.

 

✅ What is your return policy for defective or damaged products? 💝

If you receive a defective or damaged item, please contact us within 3 days with your order number and photos. We will quickly provide a replacement.

 

✅ Can I cancel an order after placing it? ❌

You can cancel your order within 24 hours. After that, a 15% cancellation fee applies, and requests are accepted only during support hours.

 

✅ Can I exchange an item for a different color or size? 🎨

Yes, you can exchange items for different colors. Simply place a new order and contact us with your order numbers to manage the exchange.

 

✅ What is your policy on sales and discounted items?✨

Items on sale with a discount of 30% or more cannot be returned or exchanged once the purchase is complete.

 

✅ What are the shipping costs for returns? 💰

Shipping costs for returns are fully covered by Baaqua. We recommend using a tracked shipping service for security.

 

✅ Are your products durable enough for frequent use? 🚄

Absolutely! Our products are designed to withstand daily wear and the rigors of travel, ensuring long-lasting quality.

 

✅ What happens if my item is damaged within 30 days?  🗓

We offer a 30-day warranty. If an item gets damaged within this period, we will replace it at no cost.

 

✅ What payment methods do you accept? 💳

We accept all major credit cards, PayPal, and Apple Pay for your convenience. Check at checkout for additional options.

 

✅ What is the estimated delivery time for orders? ⏳

Our standard delivery time is 5-7 business days. For priority orders, the delivery time is 3-5 business days.

 

✅ What should I do if my order is lost? 😱

If your order is lost, contact us immediately with the order details. We will work to track it down, resolve the issue, and arrange for a replacement if necessary.

 

Your Guarantees with Baaqua

1.✅ Total Security or Your Money Back: Full refund if your expectations are not met.

2.✅ Guaranteed Durability: Free replacement for damages within 180 days.

3.✅ 100% Satisfaction: Return without explanation within 30 days for a full refund.

4.✅ Premium Support: Dedicated and personalized customer assistance.

 

BaaQua is not responsible for customs fees or taxes, as all standard expenses are already covered by the store.

Each item is photographed to accurately represent colors, sizes, and models. Please note that device displays may vary in color representation. Small variations are not considered defects, as each item can be unique.

 

Policies Updated and Effective 2024